RPTA 221: 01: PROFESSIONALISM AND CUSTOMER EXPERIENCE

Jones; Lacanienta; Prentice

Title Author Location Call Number Availability
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company (1st edition) Michelli, Joseph A.,
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HD57.7
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Service design for business : a practical guide to optimizing the customer experience Reason, Ben,
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HF5415.5
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Last updated 09-20-2021 4:43 pm