| Title | Author | Location | Call Number | Availability |
| The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company (1st edition) | Michelli, Joseph A., | Checking . . . |
HD57.7 |
Checking . . . |
| Service design for business : a practical guide to optimizing the customer experience | Reason, Ben, | Checking . . . |
HF5415.5 |
Checking . . . |
Last updated 12-01-2022 4:00 pm